Frequently Asked Questions

Q. What is iHTF's Return & Refund Policy?

A. At iHTF, we promise to deliver highest quality products with the best customer experience. 

Refunds or replacements are only offered in case of a damaged, defective or expired product.

If you receive a damaged, defective product, please inform us within 24 hours of delivery. To process your claim, you must provide clear photos or videos of:

i. Product showing the issue.

ii. Original packaging (including outer box, labels, and any inserts).

Our team may take upto 2 business day to review your case. If your claim is valid, we will send a replacement. If a replacement is not possible, we will issue a refund of up to Rs. 500.

To initiate a return or refund request, contact us via:

WhatsApp: +91 7290986033
Email: care@indiahealsthroughfood.com

Q. What is iHTF's Shipping Policy?

A. FREE SHIPPING only available for orders above Rs. 500/-

STANDARD SHIPPING applicable for all orders below Rs. 500/-

Next day delivery is available only for Noida PIN code.

Estimated delivery time is 5-7 business days as every order is freshly prepared and packed. Orders may be delivered in lesser time as well depending on PIN code serviceability of our shipping partners. Large quantity purchases may add 1-2 business days to shipping.

All order processing occurs on business days only, which are Monday to Friday, from 10 am to 7 pm IST.

Orders placed on saturdays, sundays, holidays, or after 7 pm IST are processed the next business day.

Q. How can we reach out to iHTF?

A. Registered Address: India Heals Through Food (iHTF), GROUND FLOOR, 150, Block F, Near SOMERVILLE SCHOOL, Sector 22, Noida, Gautam Buddh Nagar, UTTAR PRADESH 201301

Whatsapp: +91 72909 86033

E-mail: care@indiahealsthroughfood.com

Q. How are the iHTF Products made?

A. Our products are manufactured in-house at Noida, Uttar Pradesh. 

We carefully select our raw material partners to ensure our products are of highest quality.